The information we gather falls into two categories: (1) personal information you supply, and (2) tracking information collected as you navigate through the Site, on your mobile phone or device, or any of our store kiosks (where available).
We will collect and store personally identifiable information whenever you do the following:
- Purchase our products. When you purchase products from us through the Site or any of our store kiosks, we will collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, mobile phone number, and credit card number. We use this information to process and communicate with you about your order. When you purchase a product through the Site or one of our store kiosks, you may also choose whether you want us to send you information about our products, services, special promotions or incentives.
- Volunteer information. In order to provide you with a better and more personalized service as well as to keep you updated on our and third parties’ products and services, we may collect other personally identifiable information that you voluntarily provide us such as information about your personal preferences, survey responses, details on your transactions and interactions with us.
- Create an account. You have the option to create an account with us on the Site. When you create an account, we collect personally identifiable information such as your name, mailing address, telephone number, mobile number, email address and date of birth. We use this information to manage your account and customize and enhance your online shopping experience. For example, when you create an account on the Site, you will be able to create and maintain a Wish List of items that can be shared with your family and friends, use our “express checkout” feature, and view your entire order history. You may also choose whether you want us to send you information about our products, services, special promotions or incentives. You may choose not to create an account or not to provide us with certain information, but then you might not be able to take advantage of many of the features on the Site.
- Opt-in for Mobile Marketing. You may have the option to participate in our mobile marketing program by consenting to communication on your mobile phone or device. If you provide such consent, your mobile number will only be used to communicate information about products, services, sweepstakes, special promotions, incentives, and refunds. If you register for mobile marketing, you will receive special offers, unless you have requested otherwise at the time of registration or as set forth below.
- Request a catalog and/or email announcements.You may request that we provide you with email announcements and/or our catalog by signing up on the Site or in our stores (including through our store kiosks). In order to fulfill your request, we will collect your name, mailing address, mobile number, and/or your email address.
- Complete a survey or product review. On occasion, we may request that you complete a survey. Your participation in any survey is completely voluntary. If you complete a survey, we will use the information you provide to help us enhance our stores, the Site, and the products and services we offer. You may also wish to provide us with a review of a product you have purchased. If you provide us with a review, we will use the information to improve the products we offer and we may elect to anonymously post the review to assist other customers with their purchase decisions.
- Enter a contest or sweepstakes. From time to time, you may have the opportunity to enter a contest or sweepstakes that we offer, either on the Site, on your mobile phone or device, or in our stores. In order to enter a contest or sweepstakes, you may be required to provide certain personally identifiable information such as your name, email address, age, photograph, telephone number, mobile number and/or mailing address. We will use this information to notify contest winners of awards and prizes. We may also use the information to let you know about our products, services, special promotions or incentives that may be of interest to you. On occasion, we may join with a select third party to offer a contest or sweepstakes, in which case you may choose whether we may also share the information you provide on your entry form with our co-sponsor so that it can inform you of products or services that may be of interest.
- Email To A Friend or Email your Wish List. If you elect to use any “Email To A Friend” or “Email Your Wish List” feature on the Site for informing a friend about the Site or products you are interested in, we will ask for the email address of your friend. We use this information only for the purpose of forwarding the selected item(s) or your Wish List. We do not store this information.
- Contact us with a question or concern. If you contact our customer care center, in order to better serve your needs, a representative will ask you to provide certain personal information like your name, mailing address, telephone number, mobile number, and/or email address.